Okay, so here I am on my iBook once again, trying to type away on this flat, small keyboard while also keeping in mind that the Shift key on my right hand side doesn't return to its original position after I push it--very disconcerting.
Let's do some tech talk right now. I had a different topic in mind but after I wrote that little introduction I forgot entirely what it was I was going to say. On the other hand, I could always use a better short term memory.
Today I continued working on the first PC I've gotten in two weeks. Yesterday I received the compy at around 1730h and began work promptly; I have been very excited to get more business, as I love doing my job. She told me that her computer was getting slow, and that she couldn't install some programs from disk, and also that her computer would stop responding after some time. So I told her I would take a look and make it all better.
So I started with a virus scan, as always. Nothing, nada, zip. Good news! Then I started digging around, rooting out superfluous programs and features, editing the startup programs and so on and so forth. Then I did the disk cleanup thing, and the defragment thing (why I still do, I can only imagine). Then last night at around 2300h I began to install the program she was having difficulty with. It took a while to install, but I got the damn thing to do it. But the program wouldn't start.
I did a little research on the program and found that it was created by a farmer and programmer in Minot, North Dakota, and that the tech support was actually the creator of the program, and he had his own 800 number to call for support. I gave it a call but, of course, there was no answer. I glued my glasses back together after some days of tolerating a partially broken frame and resolved to get some sleep. I didn't actually fall asleep until 0300h, and anyone who has stayed in bed for hours on end without prevail will know that the next day will always start late.
And it did. My first alarm went off at 0900h,the second at 0914h, the third at 0923h, and each alarm had a five-minute snooze recurring alarm that I took advantage of. And I hit each alarm until 1100h this morning before finally dragging my fat, tired, lazy (and ugly) ass out of bed and making some bad coffee. I ran out of Starbucks coffee, so I'm stuck with Java City junk. I go back to my 'shop' and sit behind my computer (also the compy which I'm working on; you've got to see this setup) and decide to uninstall the program yet again and reinstall after reboot. No dice.
So I finally call the guy up at like 1130h and tell him what is going on. He tells me that there are some extra folders installed by the program to prevent data loss in the event of an accidental uninstall, and so I ask where that is, and he tells me, so I delete the folder after uninstalling for probably the seventh or eighth time. And then I reinstall, and lo and behold! the first error message has been erased. But there are two more to deal with.
And while I was at it, I wanted to know why the computer was so god-awful slow. And also why the DVD drive seemed to be making noises, and why the computer froze when I placed different DVDs into the drive. Of course, she had a faulty DVD read/write drive. Well, that should be easy to fix, seeing as how I bought two defunct computers just last week with DVD drives!
So I switch that motherfucker out and put the new drive in and hook it up and so forth, and there you go: the DVD reads perfectly and begins installing like a real champ. But I am still getting two error messages. I've also had to run some errands for my mother, including but not limited to: getting the mail, going to the back, go back to the post office, pick up a prescription, &c. So by now it's like 1330h and I'm beginning to run out of patience. After all, I installed the program onto my personal computer without error or hiccup. So I call the guy again, and tell him that I'm having a different error this time, and he directs me to a site from which I can download the program directly to disk and install from there. We chit chat a bit and he says I should send him an e-mail with my business name and so forth because he may be interested in selling his product through me, since he is trying to get a bigger audience and I'm stuck at the crossroads of corn field and cow-shit central.
And anyway, that takes care of the second problem. So I'm only left with a single error message, but I figure that will sort itself out once a database is created for their farm business. I don't figure incorrectly often. What I'm trying to say while retaining modesty is that I fixed the problem without fully understanding what the problem is, and that I will be proven correct at a time in the future. It happens all the time, so don't be discouraged.
Anyway, then I begin to install the other program, and I am getting the same sorts of issues: the drive is a bit slow (not as bad as it was), the program hangs during installation, and the machine is so fucking slow--and it shouldn't be! And during this time I've already talked to the owner of the PC twice telling her what the issues are, what I can do to fix them, and how much it will cost her for me to fix it properly, and yet the program installed. And then I talked to Sabby, and ate dinner and had a drink with my family, and still the program installed. Then I sat in front of my father's fourty-seven inch high-definition television and turned my PlayStation 3 on and played the God of War games--and still, the program installed.
What I noticed all the while was that Norton 360, the owner's virus protection, was running, and was continually putting up status messages, reminders, and all sorts of annoying bullshit, and that each time something popped up in the corner of her screen, the install process would hang or simply stop. I thought to myself, "Self, what are the odds that this program, this king shit of all shits, that this motherfucking piece of worthless software is what is hanging her system, preventing installation of files, and generally causing this fine (damn fine!) piece of hardware to act like a piece of Dell hardware?"
So I booted into Safe Mode. The program I had been installing for the last six hours finished installation--including removal of previous files--in fewer than twenty minutes. I shit you not.
So now I have to tell her that not only was her DVD drive shot to shit, but also her two-year antivirus subscription (with about 15 months remaining) is completely worthless. I know sixty bucks isn't much to spend on a PC, esp. when it is as important as virus and malware protection, but in South Dakota, especially in the rural areas as where I live, sixty dollars is a big god damn motherfucking deal. It is almost unheard of to spend sixty dollars on a computer. Or a telephone. Or a television. Or the various services that are run through those appliances.
I mean seriously, in all seriousness now, the people I deal with each day are the ones who run computers for five, ten, even fifteen (I wish I was joking) years without any tech support, without virus protection, ,without updating, without so much as thinking about how and why that computer works.
I have some real horror stories when it comes to computers. For instance: you've all seen those people who put their computer in a corner, or under a desk, or those who pile paper and objects high upon their towers. But in this area, most of them have their towers in tight spaces inside of desks with closes doors. That is the norm around here: buy a desk with a cupboard, and run all of your wires through either a hole in the top of the desk or a hole out the back, and seal your desk up nice and tight around that pesky computer tower, so that people don't have to look in on your computer room and see how messy and disorganized you are. It is fucking frightening, I tell you.
And worse than that is the sheer stupidity surrounding technology. The other day I had to go to a man's house in order to see why he was having difficulty sending e-mails to his friends and family. I asked him what e-mail he used. He didn't know. I asked him his ISP. He didn't know. I asked him how he connects to the Internet, and he said to me, "You know, I used to be a biology teacher here--I taught your mom and dad, actually, but I'm not used to keeping up with all the jargon and computer stuff. Can you tell me: what is the Internet?" I told him it was a series of computers connected with one another that share data over a network. He looked confused. Then I told him that the Internet was what allowed him to send e-mails. He smiled and nodded and said he got it.
How about this: I went to a client's home and told her that she probably needed a new computer. It was a little old and wasn't functioning correctly, and since it would cost more to fix the damn thing than replace it, I gave her the options and prices, and she asked what could she keep and what she could throw away. I told her she should keep the LCD monitor and speakers, as well as the mouse and keyboard, since that was expensive (as I said, sixty dollars is unheard of around here), and she asked what information I could save and if she would lose anything, and I said it would all be fine. I reiterated that she needed to keep her keyboard, mouse, speakers, and LCD screen, and that all she needed to replace was the tower. She looked, then pointed at the LCD screen: "You mean this I need to keep? Isn't this what runs everything?"
So there you have it. That is what I deal with when I work with my clients. I do not I would not be the proud owner of a tech business if I didn't have them. Also, I find it a really fun challenge to explain to them what they want to know in terms they can understand. In fact, that is one of my biggest selling points: I don't give them jargon or excuses, I take time out of my day to meet them personally and explain what it is they want to know, and I stay with them and guide them until they understand what it is they wanted.
Because I'm that kind of guy. Sure, I could go around and fix problems by treating symptoms, but I can't do that when I know that there is an underlying issue, and I can't do that when I know it will happen again. And most of all, I do not simply solve problems for people: I give them the power to solves issues for themselves. It will hurt my business for them to have that knowledge, that is true, but I cannot give up my belief in the basic goodness of the human being.
And that's all I've got for tonight. More another time.